Key Outcomes
Launched a web banking platform in under six months, engaging a previously underserved customer base and extending functionality for future growth.
Delivered a seamless table-ordering solution for hospitality venues, reducing friction for customers and driving venue efficiency.
Established modern, end-to-end digital capabilities across web, mobile, and back-end, supported by secure and scalable platforms.
Embedded the right technologies, integrations, and agile practices directly within Tyro’s teams, enabling them to sustain and grow these capabilities long term.
Introduction
Tyro is one of Australia’s leading banks and payments providers, trusted by thousands of businesses across hospitality and retail. Known for combining smart, secure payment solutions with innovative banking services, Tyro helps businesses run more efficiently and deliver better experiences for their customers.
Restive partnered with Tyro to deliver seamless digital experiences across both hospitality and banking. Beyond delivering platforms, we helped the client build an end-to-end capability across web, mobile, and back-end. By bringing in the right technologies, strategy, and team structures, we not only delivered immediate solutions but also embedded lasting capability within Tyro’s own teams.
From integrating POS and inventory systems with table-ordering solutions, to launching a new web banking platform in under six months, our work has broadened customer reach, improved usability, and created a foundation for sustainable digital growth.
The problem
Tyro wanted to improve the digital experiences it offered to both its hospitality and banking customers.
In banking, while the provider already had a mobile app, research showed that nearly half of its customers preferred to manage their accounts via desktop, leaving a large customer segment underserved.
In hospitality, venues needed a simple way to enable customers to order and pay directly from their table, but legacy POS and stock systems were not integrated.
Beyond this, Tyro also lacked the right team structures to deliver and maintain these solutions. They didn’t have the in-house web developers or integration specialists needed to keep platforms in sync. Both challenges required not only scalable, secure solutions that could be delivered quickly, but also a stronger technology strategy, team capability, and foundation for ongoing innovation.
Project 1: Web banking platform
To address the gap in customer preferences, we designed and delivered a responsive, content-rich web banking platform in under six months.
Replicated the core mobile app features (accounts, loans, term deposits) in a desktop-first experience.
Extended functionality beyond the app to allow for future service growth.
Designed a component-based system, improved security with Auth0 tokenisation, and implemented clean, test-driven development practices.
Brought in the right technologies, integration approach, and engineering practices to ensure the platform was scalable and sustainable.
Capabilities provided: Team leadership, solution design and architecture, Web BFF API schemas, security design, component design systems, front-end engineering.
Project 2: Table ordering integration
We partnered with the provider to integrate its back-end and POS systems with a new mobile ordering platform, enabling a seamless customer experience.
Integrated food menus, stock levels, and pricing directly into the app.
Enabled mobile ordering and multiple payment options.
Delivered a consistent, reliable experience for both customers and venues.
Built the integration capability into the provider’s own team, embedding modern technologies and practices to sustain and evolve the platform.
Capabilities provided: Technical leadership, front-end and mobile development, Android development, DevOps and microservices, design systems.
Project 3: Building end-to-end capability
Alongside these projects, Restive helped the Tyro establish a full-stack capability across web, mobile, and back-end.
We:
Structured and grew the client’s internal team around the platforms to keep them aligned.
Introduced the right technologies, integrations, and strategy for long-term success.
Embedded capability directly into their team, enabling them to deliver, maintain, and evolve solutions independently.
The result
Our partnership has enabled the provider to:
Launch a web banking platform in under six months, engaging a previously underserved customer base and extending functionality for future growth.
Deliver a seamless table-ordering solution for hospitality venues, reducing friction for customers and driving venue efficiency.
Establish modern, end-to-end digital capabilities across web, mobile, and back-end, supported by secure and scalable platforms.
Embed the right technologies, integrations, and agile practices directly within Tyro’s teams, enabling them to sustain and grow these capabilities long term.
